Want to make a complaint, please submit a complaint form located on our website.

Downloadable complaint form: click here

The form, together with the proof of purchase or a copy thereof, should be sent to the e-mail address: zamowienia@pieceofwood.pl or enclose with the advertised goods. 

Please send the return to the following address:
POW Ltd.

166 Strachocinska Street,

51-511 Wrocław

Please note that the advertised product should be sent with all accessories and properly protected from damage during transport.
We do not accept any shipments sent back to us cash on delivery.

For a more efficient complaint process, please attach photos of the advertised goods.

Detailed information on complaints about goods can be found in the content of the Regulations of the Online Store.

Please be informed that the administrator of the personal data provided in this form is: POW Sp. z o.o. with its registered office in Wrocław, 166 Strachocińska Street, 51-511 Wrocław, entered in the register of entrepreneurs kept by the District Court for Wrocław Fabryczna in Wrocław, VI Economic Department of the National Court Register under KRS number: 0001102795, REGON: 528472888, NIP: 8952272112, which is the owner of the online store: www.pieceofwood.pl.

The personal data provided by you will be processed for the purpose of processing your application. Detailed rules of processing and your rights in connection with it are described in the Privacy Policy.

Providing data to the extent specified in the application form is voluntary, but necessary to process the complaint.

The customer will be informed of the acceptance or refusal of the complaint by letter or e-mail within 14 days.